Job Summary In this role, you will handle incoming calls from health plan members, resolving complex inquiries regarding benefits, eligibility, claims, billing, and provider information with empathy and precision. Working in a fast-paced environment, you will navigate multiple systems simultaneously—including Office 365 and Epic/HealthConnect—to deliver first-call resolution and high-quality service. You must reside within commuting distance of either Renton, WA or Spokane, WA to pick up your assigned computer equipment, and you must have a secure, distraction-free home office hardwired with high-speed internet.
salary: $21.61 - $21.62 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School
Responsibilities
Responsibilities
- Answer incoming calls from health plan members to address and resolve complex inquiries regarding benefits, eligibility, claims, and general plan support.
- Provide compassionate, professional service while navigating multiple computer systems and software applications simultaneously, including Office 365 and Epic/HealthConnect.
- Evaluate customer information to determine the appropriate course of action, maintaining quality assurance and first-call resolution standards.
- Document all member interactions accurately and thoroughly in accordance with organizational policies and compliance guidelines.
- Adhere strictly to assigned work schedules, call-handling metrics, and attendance policies within a high-volume call center setting.
- High School Diploma or GED required.
- Minimum 2 years of customer service experience required.
- Call center experience (6+ months recent experience strongly preferred).
- Prior health insurance or healthcare industry experience preferred.
- Office 365 and Epic/HealthConnect proficiency.
- Hardwired internet connection with minimum speeds of 20 Mbps upload and 20 Mbps download.
- Active listening and strong written/verbal communication skills.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
