help desk representative

job summary: Our client is looking for a Tier 1 Help Desk Specialist to provide high-touch technical support within our global operations. This role focuses on deep-dive troubleshooting to resolve issues on the first contact.    location: Henrico, Virginia job type: Contract salary: $20.00 - 22.55 per hour work hours: 9am to 5pm education: Associates   responsibilities: Core Responsibilities: Issue Resolution: Handle multi-channel support requests with a focus on driving full resolutionTechnical Support: Assist with hardware/software configurations, cloud workspaces, and IAM tasks.Knowledge Utilization: Use internal databases to maintain high service standards. Assisting and troubleshooting in software and hardware issues in a high availability environment and collaborating with other partner teams.Assisting in the service desk support team while configuring 14-16 Windows 10/11 and MacOS laptops per day via phone calls and/or Zoom.Assisted in maintaining an up-to-date knowledge base, enabling the team to resolve common issues efficiently.Contributed to the development and improvement of standard operating procedures for the Help Desk - Provide application support through remote access tools to resolve internal end user issues - Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk - Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware - Remotely access and support end user machines to achieve first call resolution - Utilize Service Now as the ticketing tool to track and escalate tickets for end users - Assist with onboarding of new Agents by training and allow others to shadow Perform other tasks as needed by the Service Desk Managers   qualifications: Requirements Skillset: Technical aptitude paired with exceptional communication skills. Experience: Previous experience in a corporate service desk environment. Training: Must be able to complete a comprehensive training program prior to starting live operations. Basic Qualifications: High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience Windows 10 Certificate or 1+ years of equivalent Windows OS support experience Preferred Qualifications: Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience ITIL Certification 2+ years of remote help desk support experience Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Randstad is supporting a financial firm who is looking to hire a Technical Helpdesk Associate to support their clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. The Technical Helpdesk Associate regularly addresses client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position. If you or anyone in your network could benefit from this opportunity, please consider applying today!salary: $27.14 - $27.15 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: BachelorsResponsibilities Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. SkillsCustomer ServiceHelp DeskCall Center SupportTelephone EtiquetteTroubleshootingServiceNowEmailChatQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Join a leading plumbing manufacturer in a long-term temporary role with permanent potential after 1–2 years. This position is based in our Port Washington corporate office, with hybrid flexibility available after 6 months based on performance.As a Customer Service Representative, you will provide first-class support and act as a dedicated advocate for our customers. Omnichannel Support: Resolve inquiries via phone, email, and chatProblem Solving: Troubleshoot issues, determine root causes, and manage warranty claimsTechnical Liaison: Provide product information and coordinate part replacements or returns Schedule Training: Monday – Friday, 9:00 AM – 6:00 PM Post-Training: Monday – Friday, 11:00 AM – 8:00 PM Requirements 1+ years of call center experience (plumbing/manufacturing background preferred) or experience working in retail/food service High School Diploma or equivalent Proficiency in Microsoft Office Suite Apply today or submit your resume to jenn.eng@randstadusa.com with your availability to connect!salary: $20 - $22 per hourshift: Firstwork hours: 11 AM - 8 PMeducation: High SchoolResponsibilities Inquiry Management: Respond to inbound calls, emails, and chats regarding product information, orders, and technical supportProblem Solving: Investigate root causes of issues, assess warranty claims, and develop resolution plansOrder Fulfillment: Process replacement orders and coordinate shipping for returned goodsReputation Management: Monitor and resolve customer concerns posted on product rating and review sitesFeedback: Communicate customer grievances and improvement suggestions to the Support Manager Skills Follow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityERPAdapting to ChangeCRMTyping SkillsBasic Software SkillsBasic Computer SkillsCustomer ServiceCall Center SupportCustomer supportCustomer RelationsTechnical SupportPhonesEmailsData EntryAdministrative DutiesOrganizational Skills Qualifications Years of experience: 1 yearExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.