help desk representative

National Metalwares is looking for a contract-to-hire Customer Service Representative that is eager to learn and grow in this fast-paced environment. We strive to build relationships with our customers by providing a high level of service, value-add opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams. This position will report to the Inside Sales Manager. Ideal candidates will be willing to work in an extremely fast paced environment with minimal training. The role is fully onsite in Aurora, ILsalary: $23 - $24 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesCorrespond with customers via telephone, e-mail, etc. Following standard operating procedures, respond to inquiries, place orders and provide order updates. Track orders through delivery; update manufacturing/shipping team and customers as needed. Work with Operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate. Maintain a proficient knowledge of all company products and services. Accurately enter and maintain all orders and customer data in company order entry systems.SkillsFollow-upCustomer ServiceTelephone EtiquetteBasic Computer SkillsClient ServicePatient SupportCall Center SupportCustomer supportBasic Software SkillsAdapting to ChangeCUSTOMER ORDERS/SALESTyping SkillsActive ListeningQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

The Customer Service Rep is the primary customer support for a specific account. Answering incoming calls and respond to customer inquiries. Providing quotes, placing orders at times, research and resolve questions about orders, Work closely with a small dedicated team that supports the account. This is a Sales Support role.  Must be able to work 100% Onsite.  Qualifications: 1 to 3 years related customer support experience Must have great communication skills Must be able to work in a fast paced environment Basic knowledge of Excel and Outlook SAP experience a plus salary: $18 - $20.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Primary customer service for a specific account. Answering incoming calls and respond to customer inquiries. Providing quotes, placing orders at times, research and resolve questions about orders  Work closely with a small dedicated team that supports the account. Providing direct support to all assigned Account Executives, Marketing Associates and customers. As a CSR the goal is to assist and help resolve all customer needs as quickly and accurately as possible.  SkillsSales SupportCustomer supportCustomer ServiceBasic Computer SkillsQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Join one of the Industry leaders transforming the science of risk.  Our client is looking to hire Customer Service Representatives to work remotely in New Mexico.   As a Customer Service Representative you will provide Customer Support over the phone and click to chat providing billing support to a variety of stakeholders.   You will learn product knowledge during hands on New Hire training.  If you are looking for a position that can turn into a long term career then this is an opportunity worth investigating.  salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: BachelorsResponsibilitiesAs a Customer Service Representative your Job Duties will Include: Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts Processing transactions for multiple lines of business, systems, & products Using multiple computer applications Actively participates and involvement in department initiatives and goals Maintaining Customer Service Metrics on Call volume, Quality of call and attendance. The ideal Candidate will possess the following: 1+ years of Customer Call Center Experience Demonstrated ability to work successfully in a metric driven environment Proven track record of Attendance and Punctuality Ability to adapt to change.  Bi-linugal Spanish a Plus! Excellent written and communication skills If you enjoy working in a fast paced environment and are passionate about providing excellent customer service in an environment that promotes growth and opportunity apply for this position today! SkillsCustomer ServiceCall Center SupportData EntryAdapting to ChangeTelephone EtiquetteActive ListeningExcellent Communication SkillsCustomer FocusedClick to ChatComputer SavvyCoachabilityPunctualityPositive AttitudeQuality AssuranceFollow-upEmpathyQualificationsYears of experience: 1 yearExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.