help desk representative

We are looking to hire Help Desk Support Representatives for a long term project.  Must have 1-3 years experience in a call center environment, prefer Technical Support and will consider Customer Support with advanced technical background. AI tools knowledge and usage.  Must be able to work a Hybrid schedule as needed.   Qualifications: High school diploma or equivalent 1+ year of experience in: Technical support, help desk, or service desk environments OR Customer service with technical troubleshooting responsibilities Ability to troubleshoot software, hardware, and system issues Excellent verbal and written communication skills Ability to document issues accurately in a case management system Ability to work scheduled shifts, including rotating weekends as required Experience supporting McKesson Connect or similar healthcare technology platforms Experience with Salesforce or comparable ticketing systems Experience supporting handheld or mobile devices Healthcare, pharmaceutical, or regulated industry experience Demonstrated ability to meet KPI driven performance standards salary: $22 - $24 per hourshift: Firstwork hours: 7 AM - 4 PMeducation: High SchoolResponsibilities Provide remote technical support to pharmaceutical customers using McKesson Connect ordering systems Diagnose, research, and resolve technical issues related to: Ordering workflows Standard software and hardware Handheld and mobile devices CSOS certificate activation and enablement Respond to inbound support requests via: Telephone Chat support Email Accurately document, track, and monitor incidents and requests in Salesforce to ensure timely resolution Escalate recurring, complex, or high impact issues to Business Analysts or Team Leads as appropriate Work in assigned inbound call queues based on Workforce Management direction Deliver technical guidance and basic training to customers and internal partners as needed Follow established procedures, security protocols, and documentation standards Meet or exceed defined service level and performance expectations SkillsSystems SupportHelp DeskSAPCustomer supportCall Center SupportTechnical SupportSalesForce.comPharmaceuticalQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

Join a leading plumbing manufacturer in a long-term temporary role with permanent potential after 1–2 years. This position is based in our Port Washington corporate office, with hybrid flexibility available after 6 months based on performance.As a Customer Service Representative, you will provide first-class support and act as a dedicated advocate for our customers. Omnichannel Support: Resolve inquiries via phone, email, and chatProblem Solving: Troubleshoot issues, determine root causes, and manage warranty claimsTechnical Liaison: Provide product information and coordinate part replacements or returns Schedule Training: Monday – Friday, 9:00 AM – 6:00 PM Post-Training: Monday – Friday, 11:00 AM – 8:00 PM Requirements 1+ years of call center experience (plumbing/manufacturing background preferred) or experience working in retail/food service High School Diploma or equivalent Proficiency in Microsoft Office Suite Apply today or submit your resume to jenn.eng@randstadusa.com with your availability to connect!salary: $20 - $22 per hourshift: Firstwork hours: 11 AM - 8 PMeducation: High SchoolResponsibilities Inquiry Management: Respond to inbound calls, emails, and chats regarding product information, orders, and technical supportProblem Solving: Investigate root causes of issues, assess warranty claims, and develop resolution plansOrder Fulfillment: Process replacement orders and coordinate shipping for returned goodsReputation Management: Monitor and resolve customer concerns posted on product rating and review sitesFeedback: Communicate customer grievances and improvement suggestions to the Support Manager Skills Follow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityERPAdapting to ChangeCRMTyping SkillsBasic Software SkillsBasic Computer SkillsCustomer ServiceCall Center SupportCustomer supportCustomer RelationsTechnical SupportPhonesEmailsData EntryAdministrative DutiesOrganizational Skills Qualifications Years of experience: 1 yearExperience level: Entry Level Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

We are seeking a high-level Customer Service Agent to support our French-speaking clientele. This isn't your average entry-level call center role; we are looking for a strategic problem-solver who can handle complex escalations, analyze performance data, and mentor junior team members. If you are a fluent French speaker who thrives in a fast-paced environment and enjoys moving beyond basic troubleshooting into service leadership, we want to hear from you. Shift Options: 8am-5pm 7am-4pm Qualifications: High School Diploma or Vocational Education (Bachelor's degree preferred) Fluent in French & English Minimum 3 years of Call Center/Customer Service experience Top Skills We’re Looking For Data-Driven: Ability to interpret service metrics and translate them into actionable reports. Escalation Management: Staying calm under pressure while resolving high-impact service requests. Tech-Savvy: Proficiency in Customer Service Software and advanced troubleshooting protocols. Communication:  proven documentation skills and the ability to provide clear, empathetic support in both French and English. salary: $28.99 - $29 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Act as the primary point of contact for high-priority French customer inquiries, coordinating with internal departments for comprehensive solutions. Use advanced tools to monitor agent performance and prepare detailed data-informed reports for management. Assist the Customer Service Manager with agent coaching, feedback, and removing "entitlement roadblocks" during quote processing. Work with workforce management to track attendance and ensure care providers are connected with solutions quickly. Analyze customer feedback to identify systemic issues and recommend improvements to service quality. Develop and implement procedures for challenging technical problems and sophisticated product inquiries. Execute training programs for internal teams and guide junior staff to develop their skill sets. SkillsFrench (5 years of experience is required)Customer Service (3 years of experience is required)MS OfficeData EntryCRMQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.