As a first-level Human Resources (HR) Operations Representative you will handle telephonic and electronic inquiries from company employees, managers, former employees, dependents, and external agencies. Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments. When an employee an or a People Leader needs assistance, they often turn to the Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. MUST be able to work ONSITE 4 days a week. May be located in the Alpharetta, GA area or Dallas, TX. Qualifications: Associates degree or equivalent experience required (Bachelor’s degree preferred) in human resources, business administration, organizational development, or related equivalent experience. Minimum two (2) years of human resources or customer service/call center experience. Support Employee Care Operations – Be proficient in Employee Care systems and operations to support the broader Employee Care team as needed. Comfortable with Microsoft office tools; ServiceNow experience preferred Experience navigating multiple technology tools including Sharepoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc. English and Spanish is a plus salary: $25 - $30 per hourshift: Firstwork hours: 9:30 AM - 6 PMeducation: BachelorsResponsibilities1. Delivering Results with Integrity and Confidentiality – Serve as first point of contact for HR questions, responding to all Employee Care General Queue inquiries with integrity and confidentiality. – Address and resolve issues received through the Employee Center for employees and people leaders, while also offering user navigation support and general routine inquiry assistance for HR systems, programs, and policies. – Apply business acumen and understanding of McKesson policy and programs to answer general employee inquiries. – Provide transaction support for employee life cycle events with end-to-end process orientation. 2. Customer Focus – Use judgement to escalate HR Support inquiries to the leadership team when ambiguous or requires more expertise to address or route appropriately. – Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the Employee Care General Queue alone. 3. Quality & Detail Oriented – Ensure that each inquiry is met with a thorough and accurate response. – Skilled in creating comprehensive and detailed case documentation. – Use critical analysis and problem solving to resolve the issue before escalating or routing to another department. – Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved. 4. Collaboration – Work closely with internal partners. Foster and maintain solid, collaborative relationships with partners. SkillsHuman ResourcesEmployee RelationsMicrosoft OfficeServiceNowSharepointCustomer ServiceQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.