job summary: Support Engineer needed for immediate direct / hybrid opening in the Boston, MA area. The right person will be well-versed in BACnet (Building Automation Controls Network), communication protocols and be knowledgeable in HVAC and building control systems. This person will share this knowledge working in tandem with engineering, sales, and post-sales directly with the customer. This person will have proven communication skills, a great personality, and the listed skills to troubleshoot and establish customer solutions. Apply now for immediate consideration! location: Norwood, Massachusetts job type: Permanent salary: $75,000 - 85,000 per year work hours: 8am to 4pm education: Bachelors responsibilities: Act as front-line interface with HVAC customers and sales representatives, troubleshooting operational and technical issues Review and assist in the updating of company-based tools to improve and optimize the different processes associated with the phases of the project including pricing and estimating, design and layout, as well as the onboarding processProviding sales and engineering support at any/all phases of a project from pre-sales to post-commissioning and start-upInterface with Sales, Planning, Manufacturing, and Technical Support to manage projects through fabrication and order fulfillmentAnalyzes problems, identifies probable causes, research, and designs solutions Qualifications BS in mechanical engineering or similar.3+ years prior of related technical support experience, dealing with technical questions in a well-structured and professional fashion;Experience with BACnet (Building Automation and Control Networks) Strongly developed analytical and troubleshooting skillsDemonstrated outstanding verbal and written communication skills; qualifications: Experience level: Entry LevelMinimum 4 years of experienceEducation: Bachelors (required) skills: Building ControlsHVACTechnical SupportMechanical EngineeringMechanicalMS OfficeBuilding Automation ControlsBacNetISO 16484 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.