One of Rhode Island's largest healthcare providers is seeking Call Center Representatives for a Work from Home opportunity! The position is full time and a Permanent placement contract within the organization. * Candidates must reside in RI, MA, CT, ME, FL, NY, VA or SC to be considered. * Location: Work from home, equipment will be provided. Schedule: 8 AM – 8 PM (Must be available for 8 hour shift across time period) Occasional Saturday/ Sundays hours will occur* Pay rate: $20.00/hr + $80 stipend per month for internet usage. Qualifications:
- 2+ years prior experience working in Customer Service/ Call Center environment .
- Excellent verbal and written communication skills.
- Ability to handle conversations with sensitive information with empathy and actively listening
- Basic computer operating and troubleshooting skills.
Responsibilities
- Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution.
- Support the organization's retention strategy by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction.
- Ensure compliance in all aspects of activities with internal policies, as well as all regulatory agencies.
- Identify cross-sell opportunities for ancillary products such as dental insurance.
- Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.
- Perform other duties as assigned.
Skills
- Telephone Etiquette
- Empathy
- Call Center
- Active Listening
- Call Center Support
- Basic Computer Skills
- Basic Software Skills
- Typing Skills
- Problem Solving
Education
Qualifications
- Years of experience: 1 year
- Experience level:Experienced
Shift: First
Working hours: 8 AM - 8 PM
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